Refund Policy for Agencies

If you are not satisfied within 14 days of your first payment for a paid plan, email us and we will refund it in full. No form, no reason required. This covers the first monthly or annual charge of a new subscription, and it applies once per workspace.

Subscriptions renew automatically, and Paddle emails a receipt each time. If you meant to cancel and forgot, tell us within 14 days of the renewal charge. We will refund the renewal in full provided the workspace has not made meaningful use of paid features during the new period, and we will cancel the subscription so it does not happen again.

Outside that window, or where the workspace has continued to use paid features, renewals are not refundable. You can still cancel at any time and keep access to the end of the paid period.

Annual plans are discounted because they are paid up front. Beyond the 14-day windows above we do not refund unused months of an annual plan. If you cancel, the plan stays active until the end of the year you paid for.

• Upgrades are charged pro rata for the remainder of the current period, so you never pay twice for the same days.
• Downgrades take effect at the next renewal. The difference is not refunded, because you keep the higher plan until then.

• AI usage allowance that has already been consumed in the period.
• Charges older than 14 days, except where this policy or the law says otherwise.
• Charges on a workspace that was suspended for breaching the Terms.
• Bank, currency-conversion or card fees charged by your own bank.

If a fault on our side stops you using the Service for a significant part of a billing period, tell us. We will credit or refund the affected time regardless of the windows above. We would rather refund a bad month than keep a customer who feels overcharged.

Email [email protected] from the address on your account, or reply to the Paddle receipt for the charge. Include the workspace name and the receipt number if you have it. We answer within two business days and tell you plainly whether the refund is approved and why.

Approved refunds are issued by Paddle to the original payment method. Cards usually show the credit within 5 to 10 business days; bank transfers and some wallets can take longer, which is outside our control. Paddle’s own Checkout Buyer Terms also apply.

Please contact us before disputing a charge with your bank. A chargeback freezes the payment with Paddle for weeks and costs everyone more than a refund request that we would in most cases have approved the same day. If a chargeback is opened for a charge we would have refunded, we will still work with Paddle to resolve it in your favour.

If you buy as a consumer in the EU, UK or another jurisdiction with a cooling-off right, you may withdraw within 14 days of purchase. By starting to use a paid plan immediately you ask us to begin providing the Service during that period, but our 14-day guarantee above gives you the same result regardless. Nothing in this policy limits rights you cannot waive under the law of the country you live in.

A change to this policy applies to payments made after the change. The date at the top tells you which version applied to a given payment, and we email workspace owners before any change that narrows a refund right.